Generate intelligent reply suggestions for chat conversation

POST

/ai/client/reply

Analyze chat conversation and generate intelligent reply suggestions with recommended actions.

Features:

Analyze chat conversation context

Generate responses based on knowledge base

Suggest next actions (transfer to staff, auto reply, etc.)

Input:

List of messages in chat conversation

Messages sorted by time

Output Format:

{
    "suggested_action": "human_agent_needed|auto_reply|escalate",
    "suggested_reply": "Suggested reply content",
    "default": "true|false"
}

Use Cases:

Support customer service staff

Automate responses in live chat

Classify and route chat conversations

Request

Authorization

API Key

Add parameter in header

API-KEY

Example:

API-KEY: ********************

Body Params application/jsonRequired

Examples

Responses

🟢200

application/json

Reply suggestions and actions generated successfully

Body

🟠401

🟠402

🟠403

🟠404

🟠422

Request Example

Shell

JavaScript

Java

Swift

curl --location --request POST '/ai/client/reply' \
--header 'API-KEY: <api-key>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "messages": [
        {
            "message": "string",
            "created_at": 0,
            "role": "string"
        }
    ]
}'

Response Example

200 - Example 1

null

Modified at 2025-12-17 08:05:16

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